Estate Promotional Group Digital Marketing Corp
SALES & REFUNDS TERMS & POLICY
U.S. Sales and Refund Policy
First and foremast, all of us at Estate Promotional Group would like to thank you for all of your business. We appreciate the fact that you like to buy the cool solutions that we build. We also want to make sure you have a rewarding experience while you’re evaluating and purchasing our products, whether you’re at the EstatePromo.net online store, during an in office visit from our agents, or on the phone with a dedicated Estate Promotional Group agent. (To make it visually easier on both of us, we’ll refer to these entities as the “Estate Promotional Group” in this policy.)
Standard Return Policy
We fundamentally believe you will be thrilled with the products you purchase from the Estate Promotional Group. That’s because we go out of our way to ensure that they’re designed and built to be just what you need. We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to returning a product.
The following products are not eligible for return: electronic software downloads, subscriptions to the custom branding program, Estate Promotional Group Gift Cards, and any custom products.
For returns to Estate Promotional Group for cash, cash equivalent, and check transactions over $750, Estate Promotional Group will mail a refund check to you within 10 business days.
Should you wish to return ten or more of the same product, you must return to the Estate Promotional Group where originally purchased.
In the case of items returned with a gift receipt, Estate Promotional Group will offer you an Estate Promotional Group Gift Card.
Opened software cannot be returned if it contained a seal with the software license on the outside of the package and you could read the software license before opening its packaging. As an exception, you may return Estate Promotional Group-branded software if you do not agree to the licensing terms; however, you may not retain or otherwise use any copies of returned software.
Estate Promotional Group Returns
Estate Promotional Group products from the Elite Promotions Edition collection may only be returned or exchanged if it’s in its original, undamaged and unmarked condition after passing inspection at Estate Promotional Group’s offsite facility. Depending on your original form of tender, a check, wire transfer, or refund to your debit/credit card will be issued within 10 business days provided the returned item is in its original condition.
Pricing and Price Reductions/Corrections
Estate Promotional Group reserves the right to change prices for products displayed at/on the Estate Promotional Group at any time, and to correct pricing errors that may inadvertently occur. In the event you have been charged more than the posted price for a product in an Estate Promotional Group, please see a Manager for a refund of the overcharge.
Should Estate Promotional Group reduce its price on any Estate Promotional Group-branded product within 14 calendar days from the date you receive your product, feel free to visit an Estate Promotional Group or contact the Estate Promotional Group Contact Center at 1-561-223-8777 to request a refund or credit of the difference between the price you were charged and the current selling price. To receive the refund or credit you must contact Estate Promotional Group within 14 calendar days of the price change. Please note that this excludes limited-time price reductions, such as those that occur during special sales events, such as Black Friday or Cyber Monday.
Prices shown are in U.S. dollars. If you are paying for your order with an international Visa, MasterCard, or American Express credit card, please note that the purchase price may fluctuate with exchange rates. In addition, your bank or credit card issuer may also charge you foreign conversion charges and fees, which may also increase the overall cost of your purchase. Please contact your bank or credit card issuer regarding these fees.
Estate Promotional Group may, in its sole discretion, refuse or cancel any order and limit order quantity. Estate Promotional Group may also require additional qualifying information prior to accepting or processing any order. Once we receive your Online or Call Center order, we’ll provide you with an email order confirmation. Your receipt of an order confirmation, however, does not signify Estate Promotional Group’s acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. The Estate Promotional Group reserves the right at any time after receiving your order to accept or decline your order for any reason. If Estate Promotional Group cancels an order after you have already been billed, Estate Promotional Group will refund the billed amount.
Shipping & Delivery
As Estate Promotional Group takes care of the dispatch of the products you purchase on the EstatePromo.com, the risk of loss of, or damage to, product(s) shall pass to you when you, or a person designated by you, acquires physical possession of the product(s). Title in the product(s) shall pass to you when the product(s) is picked up by the carrier from our warehouse. At this point, you will receive the Shipment Notification Email. If there are any issues with delivery, please contact Estate Promotional Group to resolve.
In-Store Pickup and Return
Estate Promotional Group offers in-office pickup for many of the items available on the Online Store. Certain products and payment methods, however, may not qualify for in-office pickup. Only you or the person designated by you may pick up the item(s) purchased. A government-issued photo ID and order number will be required for pickup. Estate Promotional Group will notify you when your order is ready and the date by which you need to pick up your items. We’ll also send you a reminder or two, just in case it slips your mind. If you don’t pick up your order, Estate Promotional Group may cancel it.
If you select in-office pickup, you may designate a third party to pick up your order. You must provide the name and email address of the third party. Please note that certain products and payment methods are not eligible for in-office pickup by a third party. The third party will need to bring a government issued photo ID and order number for pickup. Estate Promotional Group is not responsible for actions taken by the third party once your item(s) have been picked up.
U.S. Shipping Only
Products purchased online from Estate Promotional Group will only be shipped to addresses within the U.S. and are subject to U.S. and foreign export control laws and regulations. Products must be purchased, sold, exported, re-exported, transferred, and used in compliance with these export laws and regulations. To purchase Estate Promotional Group products online from outside of the U.S., please click here for international store information.
Product Availability and Limitations
Given the popularity and/or supply constraints of some of our products, Estate Promotional Group may have to limit the number of products available for purchase. Trust us, we’re building them as fast as we can. Estate Promotional Group reserves the right to change quantities available for purchase at any time, even after you place an order. Furthermore, there may be occasions when Estate Promotional Group confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered, Estate Promotional Group will cancel the order and refund your purchase price in full.