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Estate Promotional Group LLC
SHIPPING & RETURNS POLICY

 

Shipping & Insurance

About

Please note that base shipping and insurance, on all Estate Promotional Group orders over $99, is free (orders <$99 pay $3.99). Customers can utilize our free shipping method or may have the option to upgrade their shipping method upon checkout. We only ship to USA addresses (including PO Boxes and military addresses). We are unable to ship to UPS stores, mail forwarding services, or utilize will call.

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Shipping Methods

We utilize a variety of carriers, with most orders shipping via USPS or UPS. Our Base Shipping method is our choice of carrier, allowing us to ship your order to you at the lowest possible delivered price. Depending on order contents, you may be able to upgrade your shipping method on the checkout screen.

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Shipment Packaging

When mailing valuable precious metals, discretion and protection are key. Your products are securely wrapped in protective packaging, then placed in the shipping parcel along with packing material to prevent the products from shifting during shipping.

Please note: our return address and packaging do not give any indication of the valuable contents of the package, so you can rest assured that your packages will arrive safe and sound.

Shipment Tracking

When you place an order at Estate Promotional Group, you can track your order’s progress from the time of creation until your products are delivered to your doorstep. As soon as your order ships, typically within 1 business day of cleared payment, you will receive an email notification of shipment.

You can then follow along in your My Account area at EstatePromo.com. Our customers are fully informed of the location of their metals at all times between the package being picked up at our facility by the carrier and final delivery. You will know if your package will require a signature at delivery or not before finalizing your order at checkout.

More About Shipping Insurance

To ensure complete customer confidence, every single package we ship is sent with full shipping insurance. This means that in the extremely unlikely case your package is lost or damaged in transit, you will receive a full refund of the purchase price. Please note that our insurance policies only extend to packages in transit – once the carrier obtains a signature or completes the delivery confirmation, our coverage ceases. See our Terms and Conditions for full details.

When ordering from Estate Promotional Group, you can be sure that your products are fully covered from our doorstep to yours. Please contact us if you have any questions about our shipping or insurance.


Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

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